Returns & Exchanges
At Sweet Chilling, we want you to love your new style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Simply follow our streamlined process to ensure your fashion finds are exactly what you dreamed of.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include the printed return authorization slip inside the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned garments, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing